Returns & Exchanges
At ENYA MUSIC Global, we want you to be completely satisfied with your purchase. If you are not happy with your instrument, you can return it within 30 days of delivery for a full refund or exchange.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Pack Your Instrument
Securely pack the item in its original packaging, including all accessories, manuals, and protective padding to ensure it reaches us in pristine condition.
Ship to Enya
Affix the provided shipping label or use a trackable shipping service to send the package to our designated return center for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing