Frequently Asked Questions
Everything you need to know about your Enya Music experience.
What is the typical shipping time for international orders?
Most international orders are processed within 2-3 business days and typically arrive within 7-15 business days depending on the destination and customs processing.
Do Enya smart instruments come with a warranty?
Yes, all Enya Music instruments come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy for electronics and instruments?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please note that digital software downloads are non-refundable.
Are batteries included with the NEXG and smart guitars?
Yes, our smart instruments come with built-in rechargeable lithium-ion batteries and include the necessary charging cables in the box.
How do I update the firmware on my Enya smart audio device?
You can update your device firmware via the Enya Music App. Connect your instrument via Bluetooth and follow the prompts in the settings menu for the latest features.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay.